Shipping policy

Last updated: October 13, 2026

This policy applies to MENMUSE orders. MENMUSE is operated by Cherrycom Worldwide SL.

Destinations and shipping cost

Standard shipping is free to the United States, Canada, United Kingdom and all 27 European Union countries, with no minimum order. The EU destinations are Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Destinations outside this list are not covered by this shipping offer; contact us before attempting an order.

Dispatch and transit time

Dispatch: within 2 days of placing your order.
Estimated transit: 8–12 days after dispatch.

Dispatch covers preparation and handing the parcel to the carrier. Transit begins after dispatch. These periods are separate; the estimated transit period is not measured from the order date. We will contact you if an issue affects fulfilment. Customs processing, local delivery conditions and carrier disruption can affect arrival estimates, but do not remove your consumer rights.

Order status and tracking

Use the order confirmation and any shipping updates sent for your order. Where a tracking link is available, allow time for the carrier to record the first scan. Contact clutterjpfw@gmail.com or our Contact page with your order number if you need tracking details or a delivery update.

Address corrections and delivery problems

Check your address, postcode and contact details before checkout. Request corrections promptly; changes after dispatch may not be possible. If delivery is late, tracking has stopped updating, or the parcel shows delivered but is missing, contact us so we can investigate with the carrier. We will explain the available remedy and any further information needed. We do not treat a carrier status alone as a waiver of your rights.

Customs and charges

Free shipping refers to the delivery charge. Review any tax or import-charge information presented before payment. If a carrier or customs authority requests a charge you did not expect, contact us with the notice so we can clarify it. This policy does not authorize undisclosed charges or waive any requirement to disclose the total price.

Damage, cancellation and returns

For a damaged or incorrect item, keep the packaging and provide photos where possible to help us resolve the issue. See our Returns & Refunds Policy. For cancellation before dispatch and withdrawal after dispatch, see our Cancellation Policy. Applicable statutory delivery and refund rights remain available.