Refund policy

Last updated: October 13, 2026

This return and refund policy applies to purchases from MENMUSE in all countries we deliver to. MENMUSE is operated by Cherrycom Worldwide SL.

30-day returns

We accept returns for both defective and non-defective products. For a change-of-mind return, contact us within 30 calendar days after delivery. The item must be unused and returned in its original packaging.

How to return an item

Email clutterjpfw@gmail.com or visit our Contact page. Include your order number and the items you wish to return. We will provide the correct return address and mailing instructions. Please contact us before sending your parcel.

Returns are sent by mail. Pack the item securely and keep your proof of postage.

Defective, damaged or incorrect items

If your order arrives defective or damaged, or you receive the wrong item, contact us with your order number and a description of the issue. Include photographs where possible so we can review the problem. We accept returns for these issues and cover the return postage. The unused-item requirement for change-of-mind returns does not prevent you from reporting a defect.

Return postage and fees

For change-of-mind returns, you pay the actual return postage charged by your carrier.
For defective, damaged or incorrect items, MENMUSE covers the return postage. Contact us first so we can arrange the return.
We do not charge a restocking fee.

Refunds

For eligible ordinary returns, we initiate the refund within 5 business days after receiving and inspecting the returned item. We inspect returns promptly and do not use inspection to extend any mandatory deadline. Refunds go to the original payment method. Your bank or payment provider may take additional time to post the credit. If applicable law requires an earlier refund, that deadline takes priority. If a refund appears delayed, contact us with your order number so we can check its status.

Exchanges

We do not offer direct exchanges. To choose a different item, return the original purchase under this policy and place a new order.

Your statutory rights

This policy does not limit your rights under applicable consumer law, including statutory withdrawal rights, the right to inspect goods and remedies for faulty goods. The unused-item and original-packaging conditions above apply to our voluntary 30-day change-of-mind returns and do not override mandatory legal rights.

EU statutory withdrawal

For an online purchase covered by EU withdrawal law, notify us within 14 calendar days after delivery that you wish to withdraw, without giving a reason. Send the goods back within 14 days after that notice. A clear email is sufficient; prior approval is not required to exercise this right. You may inspect goods as you would in a shop; any deduction is limited to legally permitted diminished value from excess handling.

We refund without undue delay and within 14 days after your withdrawal notice, including standard outbound delivery charges paid. We may withhold reimbursement until the goods or evidence of return arrive, whichever is earlier, where permitted by law. Optional premium delivery costs above standard delivery need not be refunded. These statutory rules take priority over our ordinary return conditions.

Optional withdrawal notice

You can email us: “I hereby withdraw from my purchase of [item(s)], order [order number], ordered on [date] and received on [date]. My name is [name] and my address is [address].” Replace the bracketed fields with your details. Any other clear statement of withdrawal is also accepted.

For cancelling an order before it ships, see our Cancellation Policy. Mandatory consumer rights take priority over any ordinary return conditions.