Cancellation Policy

Last updated: October 13, 2026

This policy explains how to cancel a MENMUSE order. For help contact clutterjpfw@gmail.com or our Contact page.

Before dispatch

Send your cancellation request as soon as possible with your order number and the email used at checkout. We will check the dispatch status and confirm the outcome. If the order has not been dispatched, we will cancel it and refund the amount paid for the cancelled items to the original payment method. No return shipment is needed for an order cancelled before dispatch. We initiate the refund promptly and within 5 business days after confirming cancellation, unless applicable law requires earlier reimbursement.

After dispatch

We may be unable to intercept a parcel already handed to the carrier. This does not prevent you from exercising applicable withdrawal rights or requesting a return after delivery. For voluntary change-of-mind returns, contact us within 30 calendar days after delivery; items must be unused and in their original packaging. We do not offer direct exchanges: return the item and place a new order. See the Returns & Refunds Policy for return postage, conditions and refund timing.

Changing order details

Contact us promptly if you need to change an item or delivery address. We will confirm whether the change is still possible. A change request does not guarantee that a dispatched parcel can be redirected. Do not send card details by email.

Orders we cannot fulfil

If we cannot fulfil your order, we will contact you and refund the amount paid for cancelled items. We will not substitute a different item or increase an accepted price without your agreement.

EU statutory withdrawal

For an online purchase covered by EU withdrawal law, notify us within 14 calendar days after delivery that you wish to withdraw, without giving a reason. Send the goods back within 14 days after that notice. A clear email is sufficient; prior approval is not required to exercise this right. You may inspect goods as you would in a shop; any deduction is limited to legally permitted diminished value from excess handling.

We refund without undue delay and within 14 days after your withdrawal notice, including standard outbound delivery charges paid. We may withhold reimbursement until the goods or evidence of return arrive, whichever is earlier, where permitted by law. Optional premium delivery costs above standard delivery need not be refunded. These statutory rules take priority over our ordinary return conditions.

Optional withdrawal notice

You can email us: “I hereby withdraw from my purchase of [item(s)], order [order number], ordered on [date] and received on [date]. My name is [name] and my address is [address].” Replace the bracketed fields with your details. Any other clear statement of withdrawal is also accepted.